Refund Policy

Refund Policy

We want you to be completely satisfied with your purchase. If for any reason you are not, we offer a simple and hassle-free refund process. Please review the following guidelines:

1. **Eligibility for Refunds**
- Items must be returned within **30 days** of the purchase date.
- Products must be unused, in their original condition, and with all tags/labels intact.
- Sale items or items purchased with a discount are **non-refundable**, unless they are defective.

2. **Non-Refundable Items**
- Gift cards
- Final sale or clearance items
- Personalized or customized products

3. **How to Request a Refund**
- To initiate a refund, please contact our customer service team at **[email address or phone number]** with your order number and reason for return.
- We will provide you with a return shipping label, if applicable, or the address to which the product must be sent.

4. **Return Shipping**
- Customers are responsible for return shipping costs, except in cases where the item is defective or the wrong item was sent.
- If we are covering the return shipping, we will send you a pre-paid shipping label via email.

5. **Processing Your Refund**
- Once we receive your return, we will inspect the item and notify you of the status.
- If approved, your refund will be processed, and a credit will be automatically applied to your original method of payment within **7-10 business days**.

6. **Exchanges**
- If you need a different size or color, we offer **exchanges** for the same item. Simply follow the same return process and indicate that you would prefer an exchange.

7. **Damaged or Defective Items**
- If you received a damaged or defective item, please contact us immediately with photos of the issue. We will resolve the matter by offering a replacement or a full refund, including shipping costs.

---

Once we receive and inspect the returned product, we will proceed with the refund. The refund will be processed through the original payment method used for placing the order. Please note that it may take a few business days for the refund to appear in your account, depending on your bank or payment provider.

For any further questions or assistance regarding returns, please contact our customer service. We are here to assist you.